Terms of service
Effective Date: May 12, 2025
Welcome to Shop Luna & Willow. This website is operated by Shop Luna and Willow LLC. Throughout the site, the terms “we”, “us” and “our” refer to Luna & Willow. By accessing or using our website, purchasing products, or engaging with any of our services, you agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
We reserve the right to update or modify these Terms at any time. Continued use of the site following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products to you.
1. Online Store Terms
You must be at least the age of majority in your state or province of residence or have permission from a legal guardian to use this site. You may not use our products for any illegal or unauthorized purpose. A breach of any of the Terms will result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and adapted for network requirements. Credit card information is always encrypted.
3. Accuracy, Completeness & Timeliness of Information
We are not responsible for inaccurate, incomplete, or outdated information on this site. You rely on material at your own risk.
4. Modifications to the Service and Prices
Prices and product availability are subject to change without notice. We reserve the right to discontinue or modify the service without liability.
5. Products or Services
Certain products may be available exclusively online and in limited quantities. Products are subject to our Refund Policy. We do our best to display colors and images accurately, but we cannot guarantee your screen’s display will be precise. We reserve the right to limit sales or discontinue products at our discretion.
6. Billing and Account Information
We may refuse or cancel any order and will attempt to notify you via the contact details provided. You agree to provide current, complete, and accurate information for all purchases.
7. Optional Tools
We may offer access to third-party tools “as is” without warranties. Your use is at your own risk.
8. Third-Party Links
Our site may link to third-party websites that are not affiliated with us. We are not responsible for their content or practices and encourage you to review their terms and policies.
9. User Comments and Submissions
You grant us the right to use any comments, suggestions, or submissions you send to us. We may remove content we deem inappropriate or in violation of these Terms.
10. Personal Information
Your submission of personal information is governed by our Privacy Policy.
11. Errors, Inaccuracies and Omissions
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.
12. Prohibited Uses
You may not use the site or its content for any unlawful or prohibited purpose, including but not limited to violating intellectual property rights, spreading malware, or harassing others.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted or error-free service. Our products and services are provided “as is” without warranties. In no case shall Luna & Willow LLC be liable for any damages arising from your use of the site or any products.
14. Indemnification
You agree to indemnify and hold harmless Luna & Willow LLC and its affiliates from any claims arising from your breach of these Terms.
15. Severability
If any provision of these Terms is found unlawful or unenforceable, the remainder will still be valid and enforceable.
16. Termination
These Terms remain in effect until terminated by either you or us. We may terminate access at any time if you violate these Terms.
17. Entire Agreement
These Terms, along with our Privacy and Refund Policies, constitute the entire agreement between you and us.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States.
19. Changes to Terms of Service
We may update these Terms at any time. Continued use of the site constitutes acceptance of those changes.
20. Contact Information
If you have questions about these Terms, please contact us:
Shop Luna & Willow
hello@shoplunaandwillow.com