Refund policy
Effective Date: May 12, 2025
At Luna & Willow, we take pride in the craftsmanship and quality of our products. If for any reason you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:
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Unused, unworn, and unwashed
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In their original packaging
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With all tags attached
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Accompanied by proof of purchase
To initiate a return, please contact us at hello@shoplunaandwillow.com. Once approved, we will provide return instructions and a shipping label.
Returns sent without prior authorization will not be accepted.
Non-Returnable Items
We are unable to accept returns on the following:
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Sale items
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Gift cards
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Personalized or custom products
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Items that have been worn, damaged, or altered
Exchanges
To make an exchange, please return your original item within the 14-day window and place a new order once your return is accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery so we can resolve the issue promptly.
Refunds
Once we receive and inspect your return, you’ll be notified of its approval status. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at hello@shoplunaandwillow.com.
Return Address
Approved returns should be sent to:
166 Rehoboth Rd. Wayne, PA 19087
If you have any questions, don’t hesitate to reach out to our team at hello@shoplunaandwillow.com. We're happy to help.