Shipping policy
Last Updated: May 12, 2025
Thank you for shopping with Luna & Willow. The following outlines our shipping process, options, and exclusions.
1. Order Processing
Orders are processed within 2–3 business days after receiving your confirmation email. Orders placed on weekends or holidays will begin processing the next business day.
During high-volume periods, processing times may be extended. If your order is delayed beyond normal expectations, we’ll notify you via email.
2. Shipping Rates & Delivery Times
Shipping rates and options are calculated at checkout. You’ll be able to choose from the following methods:
|
Shipping Method |
Cost |
Estimated Delivery |
|
Standard (FedEx) |
Free |
3–5 business days |
|
Expedited (FedEx 2-Day) |
$12.95 USD |
2 business days |
|
Express (FedEx Overnight) |
$19.95 USD |
1–2 business days |
Note: Overnight delivery is available only within the continental U.S.
3. Where We Ship
We currently ship to addresses within the continental United States only.
We do not ship to the following locations:
-
Alaska
-
Hawaii
-
U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)
-
APO/FPO/DPO military addresses
-
International addresses
Please ensure your shipping address is within our service area. Orders placed with ineligible addresses will be canceled and refunded.
4. Tracking & Confirmation
Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking may take up to 24 hours to activate.
5. Lost or Damaged Packages
We are not liable for packages lost or damaged in transit. If your order arrives damaged, please retain all packaging and file a claim with the carrier.
6. Contact Us
Questions? Reach out to us at: